8/22 Event Recap: Conflict management that works 有效的冲突管理
On Thursday, August 22nd, Gemini Personnel successfully held the 12th HR Executive Roundtable. The event was organized in collaboration with AllBright Law Firm at their Lujiazui office executive meeting room located in China’s tallest building, 632 meter Shanghai Tower. Over 30 HR executives and service providers gathered to join the presentation on the topic
“Conflict Management that Works”, delivered by Jeff Hasenfratz.
8月22日(星期四)，晶雅人事成功举办了第12届人力资源高管圆桌会议。
此次活动是与锦天城律师事务所在陆家嘴办公室合作举办的。
大约30名人力资源高管和服务商聚集在一起，参加了由Jeff Hasenfratz发表的题为“有效的冲突管理”的演讲。
Jeff Hasenfratz is the Founder and CEO of Mindsight Executive Development Services, a Shanghai-based consulting firm offering executive team coaching, dialogue facilitation, and mediation services.
Jeff Hasenfratz 是美聪企业管理咨询(上海)有限公司的创始人兼首席执行官，这是一家位于上海的咨询公司，提供高管团队培训、对话促进和调解服务。
During the presentation phase, Jeff shared his thoughts on how we humans can more effectively think and act, in the moment, to reduce wasteful conflict with others. He first pointed out that wasteful conflict tends to emerge from our negative thoughts and behaviors, such thoughts and behaviors arising when we feel threatened by others’ words, their differences from us, and situations. Jeff then noted common differences we all manifest – personality, life experience, and physical traits.
在演示阶段，Jeff 分享了他的想法，关于我们人类如何在当下更有效地思考和行动，以减少与他人无谓的冲突。他首先指出，无谓的冲突往往产生于我们的消极思想和行为，当我们感受到他人的言语、与我们的差异和情况威胁时，这种思想和行为就会产生。Jeff 接着指出了我们都表现出的共同差异——个性、生活经历和身体特征。
Jeff then introduced the Motivational Value Systems approach to personality typing developed by Dr. Elias Porter, and invited participants, in pairs, to “type themselves”, using Porter’s Performance-focused, People focused, or Process-focused concepts, to illuminate why humans can think and act so differently.
An energetic discussion ensued.
Jeff then offered suggestions as to how we might, in the face of conflict, relax our bodies, shift our mindset, and manage our behaviors, to increase the possibility of valuable vs. wasteful conflict.
然后，Jeff 介绍了Elias Porter 博士开发的动机价值系统方法，并邀请参与者两人一组，用波特的“以绩效为中心”、“以人为中心”或“以过程为中心”的概念来“为自己分类”，以阐明为什么人类的思维和行为如此不同。
接着是一场激烈的讨论。
Jeff 随后提出了一些建议，告诉我们如何在面对冲突时放松身体，转变心态，管理自己的行为，以增加有价值的冲突和浪费冲突的可能性。
Following the presentation, the executives in the human resources industry had a roundtable experience-sharing session. They shared situations that trigger conflict feelings and the most effective methods of managing conflicts. One trigger that caused problems and was mentioned often is perceived disrespect. In general, most organizations do not yet have policies to manage workplace conflict. It was recommended they incorporate outside resources such as Lifeline – Hotline (Lifelinechina.org), a volunteer-based non-profit organization that operates a helpline service to support their staff’s well-being.
演讲结束后，人力资源行业的高管们进行了圆桌经验分享。
他们分享了引发冲突情绪的情况以及管理冲突的最有效方法。一个经常被提及的引发问题的因素是被认为不尊重。一般来说，大多数组织还没有管理工作场所冲突的政策。
有人建议他们利用外部资源，如生命线热线(lifelinechina.org)，这是一个以志愿者为基础的非营利组织，通过热线服务来支持员工的福祉。
We are grateful to all the participants for attending this event, whose mission is to create a knowledge-sharing HR Industry executive community. We are also glad for the cooperation opportunity and support from AllBright Law Firm and for being able to welcome guests in their exclusive corporate environment.
我们非常感谢所有与会者参加本次活动，该活动的使命是创建一个知识共享的人力资源行业高管社区。
我们也很高兴得到锦天城律师事务所的合作机会和支持，并能在他们的企业环境中迎接来宾。
We plan to hold the next HR Executive Roundtable at the end of September in Shanghai. Interested parties and HR Executives are welcome to inquire about more details and register with Gemini Personnel staff for future events.
我们计划9月底在上海举办下一届人力高管圆桌会议。
欢迎和人力资源主管咨询更多细节，并向晶雅人事登记，以参加未来的活动。
Register below：
Tel: 021- 64282460
Email: Enquiries@jmgemini.com
